Since the current date is Wednesday, October 22, 2025, here is the Privacy Policy with the “Last Updated” field correctly filled in.

 

PRIVACY POLICY

 

Last Updated: October 22, 2025

Welcome to Urban Shopping (the “Company,” “we,” “us,” or “our”). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://urbanshopping.co.in/ (the “Site”).

 

1. PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

 

A. Information You Provide Directly

 

We collect Personal Information you provide to us when you:

  • Create an Account: Name, email address, password.

  • Place an Order: Name, billing address, shipping address, payment information (including credit/debit card numbers, UPI details, etc.), email address, and phone number.

  • Sign Up for Marketing: Email address and/or phone number.

  • Contact Customer Support: Name, email, and the content of your communication.

 

B. Information Collected Automatically (Device Information)

 

When you access the Site, we automatically collect certain information about your device, including:

  • Log Data: Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), date/time stamps, and referring/exit pages.

  • Usage Data: Information about how you navigate and interact with the Site (pages viewed, products viewed, links clicked, time spent).

  • Cookies and Tracking Technologies: Small data files placed on your device or computer to help the Site function, perform analytics, and deliver targeted advertising. (See Section 4 – Cookies).

 

C. Sensitive Personal Data or Information (SPDI)

 

Under Indian law, certain data is considered “Sensitive Personal Data or Information.” This typically includes passwords and financial information (like bank account or card details).

  • Financial Data: We use secure, third-party payment gateways (e.g., Razorpay, PayU, etc.) to process payments. We do not store your full credit card or debit card numbers on our servers. Your payment data is encrypted and handled directly by the payment processor.

 

2. HOW WE USE YOUR PERSONAL INFORMATION

 

We use the Personal Information we collect to:

  • Process and Fulfill Orders: To process your transactions, manage your payments, arrange for shipping, and provide you with invoices and order confirmations.

  • Communicate with You: To send transactional emails, respond to your inquiries, and provide customer support.

  • Marketing and Promotions (with your explicit consent): To send you information about new products, promotional offers, and company updates that we believe will be of interest to you.

  • Improve the Site and Services: To analyze Site usage, understand market trends, and personalize the user experience (e.g., showing you relevant products).

  • Security and Fraud Prevention: To screen our orders for potential risk or fraud, and to protect the security and integrity of the Site.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes in India, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and to enforce our Terms of Service.

 

3. SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties only to help us run our business and fulfill the purposes outlined above.

  • Service Providers: We share necessary data with third-party service providers who help us operate the Site, such as:

    • Payment Processors: To securely process your payment details.

    • Logistics/Shipping Partners: To deliver your order (e.g., name, address, phone number).

    • Marketing & Analytics Partners: To help us understand how customers use the Site (e.g., Google Analytics).

  • Legal & Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

  • Business Transfers: If we sell or merge with another entity, your Personal Information may be transferred as part of the assets.

We do not sell, rent, or trade your Personal Information to third parties for their independent marketing purposes without your explicit consent.

 

4. COOKIES AND TRACKING TECHNOLOGIES

 

We use Cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.

  • Essential Cookies: Necessary for basic Site functions (e.g., keeping items in your shopping cart).

  • Preference Cookies: Used to remember your choices (e.g., language or currency).

  • Performance/Analytics Cookies: Used to analyze how the Site is used to measure and improve performance.

  • Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.

You can control and manage cookies in your browser settings. However, removing or blocking cookies may negatively impact your user experience.

 

5. YOUR RIGHTS AND CHOICES (Consent and Withdrawal)

 

As a user of Urban Shopping, you have rights regarding your personal data:

  • Consent: Under the DPDP Act, we process your personal data based on your free, specific, informed, and unambiguous consent.

  • Right to Access: You may request details about the personal data we hold about you.

  • Right to Correction/Update: You have the right to request that we correct or update any incomplete or inaccurate Personal Information we hold about you. You can typically do this by logging into your account.

  • Right to Erasure (Withdrawal of Consent): You may withdraw your consent for us to process your Personal Information. This may involve closing your account and requesting the deletion of your data. Please note that withdrawing consent may prevent us from providing you with all or some of our services (e.g., we cannot fulfill an order if we cannot process your address).

  • Opt-Out of Marketing: You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link at the bottom of any marketing email.

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

 

6. DATA SECURITY AND RETENTION

 

  • Security: We implement reasonable security practices and procedures, including physical, electronic, and managerial safeguards, to protect your Personal Information and Sensitive Personal Data or Information from unauthorized access, loss, misuse, or alteration.

  • Retention: We will retain your Personal Information for as long as necessary to fulfill the purpose for which it was collected, to provide our services, and to comply with our legal obligations (such as tax and accounting laws).

 

7. CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with the updated “Last Updated” date.

 

8. GRIEVANCE OFFICER / CONTACT US

 

In accordance with the Information Technology Act, 2000 and rules made thereunder, including the DPDP Act, the name and contact details of the Grievance Officer are provided below.

If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights, please contact us at:

Grievance Officer: [Insert Name of Grievance Officer] Designation: [Insert Designation, e.g., Legal / Compliance Head] Email: [Insert Dedicated Privacy Email Address, e.g., privacy@urbanshopping.co.in] Address: [Insert Registered Business Address in India]