SHIPPING & DELIVERY POLICY

 

Last Updated: October 22, 2025

This Shipping & Delivery Policy outlines how your orders placed on Urban Shopping (https://urbanshopping.co.in/) are processed, shipped, and delivered to you.

 

1. ORDER PROCESSING TIME

 

  • Definition: Order processing is the time it takes to check the order, confirm payment, pick the items from inventory, package them securely, and hand the package over to our delivery partner.

  • Standard Processing Time: All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).

  • Order Cut-off Time: Orders placed after [Insert Time, e.g., 2:00 PM IST] will begin processing on the next business day.

  • High Volume Periods: During peak sale seasons, festivals (like Diwali, Eid), or national holidays, processing times may be extended. We will communicate any expected delays on the product page or at checkout.

 

2. SHIPPING METHODS AND DELIVERY ESTIMATES (INDIA)

 

We partner with reliable logistics providers (e.g., [Insert Carrier 1 Name], [Insert Carrier 2 Name], etc.) to deliver products across India.

Estimated delivery times are calculated after the order has been processed and dispatched:

Shipping Zone Estimated Transit Time Cost
Metros & Major Cities (Tier 1) 2 – 4 Business Days Standard Rate: ₹[Insert Standard Rate]
Tier 2 & Tier 3 Cities 4 – 7 Business Days Standard Rate: ₹[Insert Standard Rate]
Remote Locations / Northeast India 7 – 10 Business Days Standard Rate: ₹[Insert Standard Rate]
Express/Priority Shipping 1 – 2 Business Days (Select Pin Codes Only) ₹[Insert Express Rate]

 

Free Shipping Offer

 

  • We offer Free Standard Shipping on all orders above ₹[Insert Minimum Order Value, e.g., 999].

Note: Delivery estimates are calculated based on the destination PIN code. The most accurate delivery time will be displayed at the checkout page after you enter your shipping address.

 

3. ORDER TRACKING

 

  • Tracking Number: Once your order is dispatched, you will receive a Shipping Confirmation email and/or SMS within 24 hours. This notification will contain your package’s tracking number and a link to the delivery partner’s website where you can monitor its status.

  • Tracking Activation: Please allow up to 24 hours for the tracking information to become active after receiving the notification.

 

4. SHIPPING RESTRICTIONS & UN-SERVICED AREAS

 

  • P.O. Boxes: We do not ship to P.O. Box addresses. A full street address is mandatory for all deliveries.

  • Un-serviced Pin Codes: While we strive to cover all of India, there may be certain remote locations where our delivery partners do not offer service. If your PIN code is not serviceable, we will notify you immediately and process a full refund within 2 business days.

  • Inventory Restrictions: For orders containing multiple items, the entire order will be shipped together once all items are ready. The delivery time will be based on the item with the longest estimated availability.

 

5. CASH ON DELIVERY (COD)

 

  • Availability: COD service is available for a majority of PIN codes in India. You can check COD availability by entering your PIN code on the product page or at checkout.

  • COD Fee: A nominal COD charge of ₹[Insert COD Fee, e.g., 50] may apply per order, which will be clearly displayed at checkout.

  • Limits: COD orders may be subject to a maximum order value limit of ₹[Insert Max COD Limit, e.g., 5000].

 

6. DAMAGES AND LOST PACKAGES

 

A. Damages:

  • If you receive a product that is damaged or tampered with, do not accept the package. Please refuse the delivery and immediately contact our Customer Support team with your Order ID.

  • If you discover the damage after accepting the delivery, please contact us within 24 hours of delivery with clear photographs of the damaged product and packaging. We will arrange for a return and provide a full refund or replacement as per our Refund & Return Policy.

B. Lost/Missing Packages:

  • If your tracking status shows ‘delivered’ but you have not received the package, please notify us within 48 hours of the delivery confirmation time. We will initiate a thorough investigation with the courier company.

  • We are responsible for ensuring the order is delivered to the shipping address provided. If the package is confirmed lost by the courier partner after investigation, we will issue a full refund or ship a replacement order.

 

7. CONTACT INFORMATION

 

For any questions regarding your order status, shipping, or tracking, please contact us:

Email: [Insert Customer Care Email, e.g., support@urbanshopping.co.in]

Phone: [Insert Customer Care Phone Number]